Country Financial is a Clusterfuck of Bullshit

FYI @HelloCountry <p>My sister is a customer of your organization, and we have been sitting at 2800 W. Diversy since 9:30pm attempting to get roadside assistance. My sister spoke to at least 6 people requesting assistance and a quote. Not a single person bothered to verify our address exactly. As a result of this gross incompetence we are still sitting FOUR hours later in the dark, alone with my teenage niece. We are stuck in Logan Square neighborhood in Chicago. Because of your company's negligence ANYTHING that happens to us, it your organization's fault. We are not safe and we are stranded and alone. The fact that representatives are idiots we are in imminent danger. And the only thing the dispatcher offered was a tow truck that will not arrive until 2:30am. And we've been here since 9:30pm. I fully intend to do whatever is necessary to ensure that NO One ever uses your services. Because this is abuse.</p>

From God's Lips To Mine.....

Re: Binny's Response: Privacy Concerns

Thank you for your response. I will hold my shopping at Binny's to a minimum until the change is complete. Just as I said to Joe the Assistant Director of Operations, I realize that I am not a million dollar customer, but I did prefer Binny's to any other store in the Chicagoland area, but the combination of the risk that my personal information is at risk and the complete and total lack of empathy on the part of both your store manager & assistant Director of Operations, I do not feel confident Binny's is actually concerned about the safety risks posed by this behavior. The fact that your assistant director was on the telephone with me for over 15 minutes and never apologized until I pointed it out to him, is beyond bad customer service, it relates a dismissive culture, whether or not this is the culture that Binny's seeks to provide this is the one that is there. I am so disconcerted by the fact that Joe's solution of "always having my key fob" instead of protecting the privacy of the customers is scary. But there's a certain comfort of never having to suffer as a victim of domestic violence or identity theft that puts more responsibility on the consumer than admitting that there are flaws in the process. As I stated to him, and I now telling you: I will make sure I notify those around me that the Assistant Director of Operations made it clear that if someone wants the information, they will get it, because privacy screens prevent customers from seeing what you all are ringing, even though Binny's has already put the key pads at the end of the register that outlines the purchases and what's being rang. 

After the conversation I had with the general store manager and the Assistant Director of Operations, it is very apparent to me that either the security concerns are of no consequence or the information of what's being done to create a more secure environment for your customers is not being properly disseminated. 

Good Day,

LaTrice Janine 60617

From God's Lips To Mine.....

On May 12, 2015, at 12:15 PM, Rick Parenti <rparenti@binnys.com> wrote:

LaTrice,

 

Thanks for sharing your concerns. Our customers safety and security is very important to Binny's. We are reviewing our current processes and looking at options to provide more secure method, including using phone numbers when doing Binny's Card searches. We have been actively working to secure many areas of our operations, not only for Binny's security, but also for our customers.

 

We appreciate your feedback and concerns and we will continually work to provide the best security for our customers. If there is anything else I can assist with, please feel free to contact me.

 

Thanks!
 

Rick Parenti
Director of Operations
Binny's Beverage Depot
8935 N. Milwaukee Ave
Niles, IL 60714
Phone (847) 581-3180
rparenti@binnys.com